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Return Policy

Our approach to returns is aimed at unquestionable customer satisfaction. We ask, as part of our cooperative commitment and dedication to improving consumer food safety that our customers work with Wangarau Foods to comply . After delivery, our return policy is limited within certain guidelines.

OUR PRODUCT RETURN DOES FIVE THINGS:

Ensures product consistency and quality.

Reduces product loss.

Ensures that product is handled in line with Food Safety Regulations.

Controls product returns so that any unfit product is channelled correctly

WHEN YOUR DELIVERY ARRIVES, KINDLY VERIFY

that the items delivered agrees with your invoice,
Your Wangarau Foods Dispatch rider will gladly help you.
Should you choose to return any product, your Wangarau Foods Dispatch rider will note your request and report to us.

If a product is short on delivery, your Wangarau Foods Dispatch rider will make an adjustment on the invoice.

If a product is damaged, your Wangarau Foods Dispatch rider will make an adjustment on your invoice.

Once you are satisfied with your order, kindly sign the invoice.

OUR RETURN POLICY AFTER TIME OF DELIVERY IS LIMITED

An item may be returned, after delivery, only if it meets the important following food safety guidelines:

TIME

Make all returns within these time frames:

Produce & Perishables – Point of Delivery

Frozen items – 12 hours

Dry Goods – 24 hours

TEMPERATURE

Chilled items being returned must be stored at between 0oC and 5oC and frozen items must be stored appropriately at -18oC or less.

PACKAGING

Products are returnable for full refund/replacement only when they are in the original package free of markings or damage,

PRODUCE & PERISHABLES

Please inspect all ready-to-eat, produce, Dried seafood and products thoroughly at time of delivery. Due to product integrity and food safety concerns resulting from excessive handling, temperature control fluctuations, and other chain of product control quality issues, produce, roasted food items are not returnable except at time of delivery.

NON-STOCK ORDER ITEMS

Non-stock order items have been purchased especially for you. Because they can’t be resold, they are not returnable except when damaged or of questionable quality at time of deliver. To return non-stock items after delivery, due to damage or quality, you’ll need authorisation after an inspection by a designated Wangarau Foods Representative.

QUALITY

Should a product present a defect or not meet expected quality standards Customer Service in Wangarau Foods should be contacted for guidance. At Wangarau Foods, we are dedicated to providing the finest and safest products available, and the peace of mind and service you expect and depend upon.

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